Privacy Policy
Your privacy is important to us. Learn how we protect your data
BIDBUS INNOVATIONS LTD
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Introduction
At BIDBUS Innovations Ltd ("BIDBUS," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, mobile application, and related services (collectively, the "Platform"). By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
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Data We Collect
We may collect the following categories of personal information: Full name and contact details (email, phone number), identification information (e.g., national ID/passport), payment and transaction details, travel history and seat selection, device, IP address, and browser metadata.
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How We Use Your Data
We use your personal data to: Process ticket bookings and payments, send SMS/email confirmations and updates, manage customer accounts and support, improve our services and user experience, and comply with legal and regulatory requirements.
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Sharing of Data
We do not sell or rent your data. We may share it with: Payment service providers (e.g., MTN MoMo), transport partners for booking confirmation, government or regulatory agencies where legally required, and technology service providers under strict confidentiality.
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Your Rights
You have the right to: Access your personal data, request correction or deletion, withdraw consent (where applicable), and lodge complaints with the Data Protection Commission of Ghana.
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Data Security
We take your privacy seriously and use industry-standard security measures: Encrypted communication (HTTPS/TLS), secure storage and access controls, and regular system audits and backups.
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Cookies and Tracking
We use cookies to improve your browsing experience and collect analytics data. You can manage your cookie preferences in your browser settings.
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Retention
We retain your personal data for as long as needed to provide services and comply with legal obligations, typically no longer than 6 years.
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Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Effective Date."
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Contact Us
For any questions or privacy-related requests, please contact us using the information provided below.